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Frequently Asked Questions


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Frequently Asked Questions


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DO YOU RECOMMEND ONLINE SERVICES IF I AM OUT OF YOUR AREA?

While the convenience of online tuxedo ordering may be alluring, we trouble shoot online orders on a regular basis. Despite company’s promises to deliver perfect packages to a customer’s doorstep, he or she will likely end up with an ill fitting, wrinkled order. We recommend shopping with brick and mortar stores over online tuxedo services to guarantee the finished product.

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What is the difference between a suit and a tuxedo?

Great question! There a few distinctions between a tuxedo and a suit that the untrained eye may or may not notice. A tuxedo will have a satin lapel, covered buttons, and besom pockets. A suit will not have a satin lapel or covered buttons and will have flap pockets instead of besom pockets.

Do I need an appointment to get measured or book with you?

No appointment is required to get measured for an order or to book an event with us. If you would like to book an appointment, you may do so by calling ahead. After hours appointments can be accommodated if the request is made at least two weeks prior to the date of the appointment.

When do I pickup my order?

Our orders are ready for pickup the Thursday prior to the use date. Under extenuating circumstances, such as a last minute order, there may be a delay. If for any reason there is such a delay, the customer will be informed at the time the order is placed. In the event that an order will need to be picked up on another day, please let us know. We are happy to accommodate specified pickup dates and times when advanced notice has been given.

How long does it take to get measured?

We pride ourself in our timeliness! The measuring and fitting process should take no more than thirty minutes maximum. At this time, one of our staff members will measure the individual and have him or her try on the style of garments included in the order.

What if I need any alterations?

We are able to make certain alterations in house that include hemming pants, sleeves, and adjusting buttons. In the case a more extensive alteration is needed, another garment will be given to the customer to ensure a proper fit. Alterations will only be made on garments that come from Perno’s Formal Wear.

When do I need to be measured before my event?

If you are able, we recommend coming one month prior to your scheduled event, but we are aware this may be a challenge. For weddings, we typically recommend coming three months to one month before the wedding date to ensure ample time for ordering and alterations. For other occasions, we recommend one month to two weeks prior. In some cases we can complete day of orders, but the styles may be limited due to rental inventory. If for any reason you have an event that falls within this time frame, please contact the store. We will be happy to accommodate your needs in styles we have available from our inventory in house.

Where are you located?

We are located at 1066 Baxter Street in between the University of Georgia and St. Mary’s Hospital directly across from Dick Ferguson’s.